Returns & Refunds

At Kiddimoto, we want you to be completely satisfied with your purchase. We offer a clear 30-day return policy to give you total peace of mind when shopping online with us.If you are not entirely happy with your order, you can return it to us within 30 days of the date you received it for a full refund.

Return Eligibility Criteria

To qualify for a full refund, your returned item must meet the following strict conditions:

  • Condition: The item must be completely unused, un-assembled, and in the exact condition you received it.
  • Packaging: The product must be returned in its original, undamaged retail packaging.
  • Completeness: All instruction manuals, accessories, and parts must be included.

How to Return an Item

  1. Contact Us: Before sending your item back, please email our customer service support team at kiddimoto@urbanmoto.co.uk with your order number and the reason for your return.
  2. Pack Securely: Securely package your item to ensure it does not get damaged during transit.
  3. Ship the Item: Send your parcel to our central warehouse address listed below.

Returns Address: Urban Moto Ltd, Monarch House, Albion Works, Long Leys Road, Lincoln, LN1 1DT, United Kingdom

Please note: Customers are responsible for paying their own return shipping costs. We require you to use a tracked and insured shipping service, as we cannot issue a refund for items that are lost or damaged before they reach our warehouse.

Refunds Process

Once your return is received at our warehouse, our team will inspect the item to verify its condition.

  • Approval: We will send you an email notification to confirm that we have received your item and to notify you whether your refund has been approved or rejected based on its condition.
  • Timeline: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (Credit/Debit Card, PayPal, etc.) within 3 to 5 business days.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, or you received the wrong product, please contact us immediately:
  • Email: kiddimoto@urbanmoto.co.uk
  • Phone: +44 (0)1522 589461
In these instances, we will ask you to post the item back to us and pay for the return shipping costs upfront. Once we receive and inspect the item to verify the fault, we will fully reimburse your return shipping costs alongside issuing your replacement or full refund. Please keep a copy of your postage receipt to email to our team.