Delivery
We offer free UK delivery on all Kiddimoto balance bikes and ride-ons, with no minimum order value. All orders are dispatched from our UK warehouse, ensuring fast and reliable delivery across the country.
We also ship worldwide, so customers around the globe can enjoy Kiddimoto products. Please note that for international orders, shipping costs, import duties, customs fees, and local taxes are the responsibility of the customer. These charges vary by country and may not be included in your order total.
Once your order has been dispatched, you will receive a shipping confirmation email and tracking details, allowing you to follow your delivery every step of the way.
For added security, some parcels shipped with DPD may require DPD's PIN Code Delivery service. If applicable, the unique PIN code needed to receive your parcel will usually be sent automatically to the email address and mobile phone number associated with your order. We also recommend downloading the DPD app and registering with the same email address used when placing your order, as this is the quickest and most convenient way to access your PIN code, manage your delivery, and receive delivery updates.
Please ensure your delivery address, email address, and mobile phone number are entered correctly at checkout, as we are unable to redirect parcels once they have been dispatched.
Returns
We offer a 30-day returns policy to give you complete confidence when purchasing Kiddimoto products online. If you are not fully satisfied with your order, you may return it within 30 days of receipt.
To be eligible for a return, items must be:
- Unused
- In original packaging
- In a resalable condition
Returns should be sent to:
Urban Moto Ltd
Monarch House
Albion Works
Long Leys Road
Lincoln
LN1 2RH
United Kingdom
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked and insured service, as we cannot be held responsible for items lost or damaged in transit.
Additional Information
- If your item arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue quickly.
- Delivery times may vary depending on your location, especially for international orders.
- Customs clearance may cause delays outside of our control.
If you have any questions about delivery, shipping costs, or returns, please contact our team at: general@urbanmoto.co.uk