We offer free UK delivery on all Kiddimoto balance bikes and ride-ons, with no minimum order value. All orders are dispatched from our UK warehouse, ensuring fast and reliable delivery across the country.

We also ship worldwide, so customers around the globe can enjoy Kiddimoto products. Please note that for international orders, shipping costs, import duties, customs fees, and local taxes are the responsibility of the customer. These charges vary by country and may not included in your order total.

Once your order has been dispatched, you will receive a shipping confirmation email and tracking details, allowing you to follow your delivery every step of the way. Please ensure your delivery address is correct at checkout, as we are unable to redirect parcels once they have been dispatched.

Returns

We offer a 30-day returns policy to give you complete confidence when purchasing Kiddimoto products online. If you are not fully satisfied with your order, you may return it within 30 days of receipt.

To be eligible for a return, items must be:

• Unused
• In original packaging
• In a resalable condition

Returns should be sent to:

Urban Moto Ltd
Monarch House
Albion Works
Long Leys Road
Lincoln
LN1 2RH
United Kingdom

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked and insured service, as we cannot be held responsible for items lost or damaged in transit.

Additional Information

• If your item arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue quickly.
• Delivery times may vary depending on your location, especially for international orders.
• Customs clearance may cause delays outside of our control.

If you have any questions about delivery, shipping costs, or returns, please contact our team at: general@urbanmoto.co.uk